Past Webinars

CEFLI is a recognized industry leader in bringing together regulators and industry representatives to provide education and training webinars for the life insurance industry's compliance and ethics professionals.  These educational sessions serve as a useful supplement to life-insurance company professional development programs for compliance and ethics professionals. 


2017 Ethics Webinar

April 25, 2017

Panelists discuss various strategies for building and maintaining an effective ethics training program.

CEFLI once again focused on the “E” in its name with an educational webinar devoted to Ethics on April 25th.  Faculty members Keturah Pestel, Code of Conduct Program Manager at Thrivent Financial and Kathy Pettit, AVP US Compliance at John Hancock shared how they are getting creative and going beyond their Code of Business Conduct to clarify expectations, encourage communication and keep their ethics training programs fresh. 

Noting her organization’s international presence, Ms. Pettit outlined John Hancock’s global approach to Code of Conduct training and their newly developed Compliance

Electronic Business Processing

February 28, 2017


Brian Casey
Partner | Co-Chair of the Regulatory & Transactional Insurance Practice Group
Locke Lord LLP

Steven A. Reidich
Senior Vice President
Chief Legal Officer
Primerica Life Insurance Company

Meeting Description:

CEFLI member life insurance company professionals in the compliance, legal, risk management, government relations, ethics and related business areas impacted by these compliance-related topics.

Please join us at 1:00 PM, EST, on Tuesday, February 28, 2017 as we lead a discussion on Electronic Business Processing – bridging the regulatory gap to deliver paperless solutions, will this be the year?

2016 Year in Review

December 14, 2016 (All day)

Shane Krugler
- Ohio National Financial Services 

Pete Rock - Knights of Columbus

Suzanne Webb Sainato - Symetra Life insurance Company

Nancy Sweet - CNO Financial Group

Meeting Description:
Participants in this 90 minute webinar will hear a discussion of some of the year’s most significant and relevant compliance and ethics issues by knowledgeable peers who will bring different perspectives and share candid insights on the challenges and successes they experienced in 2016.

Intended Audience:
Life insurance industry professionals in the compliance, legal, risk management, and related business areas impacted by compliance-related topics reviewed as part of CEFLI's Educational Webinar Series.

You can expect some of the discussion to cover topics such as:

  • Annuity suitability controls
  • AML/OFAC compliance
  • Electronic Commerce
  • Cybersecurity  and privacy
  • Data use and management
  • Compliance roles and responsibilities
  • …and the DOL Fiduciary Rule!

Unclaimed Property NTIS Final Rule Overview

October 25, 2016

Jonathan W. Berry III
- Managing Director
Jim Ouellette - Director
James Moore - Associate Director
Eric Spamer - Associate Director

Meeting Description:

The NTIS Final Rule becomes effective on November 28, 2016 and companies will no longer be permitted to self-attest to meeting the DMF subscription requirements.  In a concise 60 minute timeframe you’ll get to hear about the new attestation requirements and learn strategies for mitigating data gaps in the DMF.

The discussion covers:

  • Timelines and costs associated with required attestation from a private sector, independent, third party “Accredited Conformity Assessment Body”.
  • How decreased publication and increased exclusions of death records and data fields significantly impact the ability to identify decedents,
  • Availability of enhanced data in the marketplace that can help mitigate death data gaps within the DMF and provide optimization opportunities.

Cybersecurity - Legal Landscape and Landmines

September 19, 2016

Panelists share preparedness strategies for avoiding costly landmines in the cybersecurity landscape.

CEFLI teamed up with global law firm Dentons for an educational webinar devoted to the hot topic of cybersecurity on September 19th.  Dentons partners and cybersecurity experts Kara Baysinger and Doug Scullion provided a timely overview of the current framework of developing law and regulation relating to cybersecurity for life insurers, including recent NAIC and state regulatory activities.

Stressing the importance of preparing for cybersecurity risk, Ms. Baysinger and Mr. Scullion offered practical advice for developing corporate governance...

AML & Antifraud Webinar

August 11, 2016

Blake Hagler - Aquilan Technologies Incorporated
John Albanese - Voya Financial
Richard J. Elomaa - Knights of Columbus
Chad Eslinger - Voya Financial

Meeting Description:
Please join CEFLI for an interactive 90 minute webinar that will look at current AML and Fraudulent Sales Practices.  Our knowledgeable faculty will provide an overview of AML and antifraud issues in today’s marketplace and webinar participants will gain valuable insight into some leading practices being used to uncover fraudulent sales schemes, reduce expenses and improves customer service.

Intended Audience:
Life insurance industry professionals in the compliance, legal, risk management, and related business areas impacted by compliance-related topics reviewed as part of CEFLI's Educational Webinar Series.

2016 Ethics

April 26, 2016

Kathleen Edmond - Robins Kaplan LLP
Keturah Pestel - Thrivent Financial

Panelists discuss various strategies for integrating ethics into a compliance+ approach.

CEFLI highlighted the “E” in its name with an educational webinar devoted to Ethics on April 26th.  Faculty members Kathleen Edmond, Partner at the law firm of Robins, Kaplan, and Keturah Pestel, Code of Conduct Program Manager at Thrivent Financial, went beyond the elements of an effective compliance program to encourage participants’ attention on ways to maximize the value of their organization’s ethics program.

Noting the risks of a singular focus on regulatory compliance, Ms. Edmonds advocated a more proactive strategy of engaging employees through question asking and dialog to embed ethical decision making skills throughout the organization.

Annuity Suitability: Supervision and Reporting

March 22, 2016

Doug Ommen - Iowa Insurance Division
Alex Holloman - Athene
Jackie Ward - American Equity

Participants in the webinar will gain insight into regulatory expectations for information sharing among insurers and Third Party Distributors (TPD) and what makes an exemplary suitability report to senior management.  Participants will also learn how some of their life insurance company peers are addressing supervision of TPDs and keeping senior management informed about key aspects of their annuity suitability system.

Iowa has been a leader in developing the suitability standards and shaping annuity marketplace practices so we are pleased to have Doug Ommen, Deputy Commissioner of the Iowa Insurance Division joining us for the webinar.

DOL Fiduciary Standard - What it Means for Life Insurers

March 15, 2016

Mike Bernardo - Managing Director
Kristen Gaebel - Director
Chris Joline - Partner
Kelsey Nencheck - Manager

Please join CEFLI Gold Level Affiliate Member PwC for a 90 minute webinar on THE topic everyone is talking about.  With the final version of the DOL’s proposed fiduciary rule soon to be released industry expert PwC will provide key insights as to its main points and impacts on the compliance lifecycle for insurers and broker dealers.  
PricewaterhouseCoopers is one of the leading providers of professional services to insurance companies.  PwC utilizes integrated teams of practitioners who are well versed in all the key issues facing insurers today, including financial reporting, risk management, taxation, regulatory compliance, sustainable cost reduction, functional effectiveness, process improvement, valuation, privacy and information protection, and systems implementation.  Webinar participants will benefit from the extensive knowledge of PwC’s panel of DOL fiduciary rule experts.
Intended Audience:
Life insurance industry professionals in the compliance, legal, risk management, and related business areas impacted by compliance-related topics reviewed as part of CEFLI's Educational Webinar Series.
You can expect the discussion to cover:
  • An overview of the current status, key provisions and timelines for the proposed rule.
  • How the rule is expected to influence life insurers’ new business operations.
  • Compliance impacts for ongoing activities such as monitoring, records retention, training and education.
Please plan to join us at 1PM, EST on Tuesday, March 15, 2016 as CEFLI teams with PricewaterhouseCoopers, LLP for a timely discussion of the DOL Proposed Fiduciary Rule. 

Guest Webinar - CEFLI Affiliate Member: Hot Topics Affecting Life Insurers

February 9, 2016

Please join us for the first segment of CEFLI’s 2016 Educational Webinar Series. All CEFLI member companies have free access for all of their employees to the entire monthly webinar series!

Locke Lord is a full-service, international law firm with a solid national reputation in complex litigation, regulatory and transactional work.  Locke Lord’s team builds collaborative relationships and crafts creative solutions to solve problems—all designed and executed with long-term strategic goals in mind. Webinar participants will gain valuable insights and insurance regulatory knowledge from Locke Lord’s experts and be able to present them with your questions!

Intended Audience:
Life insurance industry professionals in the compliance, legal, risk management, and related business areas impacted by compliance-related topics reviewed as part of CEFLI's Educational Webinar Series.

Please plan to join us at 1PM, EST on Tuesday, February 9, 2016 as CEFLI convenes this special joint webinar forum with Locke Lord for a candid discussion of THE Hot Topics Affecting Life Insurers! 

Electronic Business Issues: Company Perspectives

January 12, 2016

Melissa Alvarado - MassMutual Financial Group
Ben Davidson - Sagicor Life Insurance Company
Angie DeJong - American Equity Investment Life Insurance Company
Miya Reichwald - Sagicor Life Insurance Company

Please join us for the first segment of CEFLI’s 2016 Educational Webinar Series. All CEFLI member companies have free access for all of their employees to the entire monthly webinar series!

Going beyond the regulatory and operational challenges outlined by a panel of industry experts on last November’s webinar on Electronic Applications, Signatures and Policy Delivery, participants in this 90 minute webinar will learn firsthand from life insurance company peers how their organizations addressed electronic business issues.

2015 Year in Review

December 17, 2015

Please join us for the next segment of CEFLI’s Educational Webinar Series. This presentation is given free of charge to all CEFLI member companies and CEFLI Gold and Silver Affiliate member companies!

For CEFLI’s traditional “Year in Review” webinar, CEFLI will address the most significant and relevant compliance and ethics issues in the life insurance industry for 2015. In CEFLI’s “2015 - A Year in Review”, you’ll hear about the specific topics you’ve been working on this year…and more.

Please plan to join us on December 17th from 1:00 to 2:00 PM EST.

Meeting Description:
Hear how companies are addressing important compliance issues, working to streamline the impact on operations and looking for additional solutions into the future.  You’ll receive a regulatory and industry perspective as well as candid insights from company CCOs.

Intended Audience:
CEFLI member life insurance company professionals in the compliance, legal, risk management, government relations, ethics and related business areas impacted by these compliance-related topics.

Electronic Applications, Signatures and Policy Delivery: Regulatory Issues and Operational Challenges

November 18, 2015

Panelists discuss regulatory and operational challenges associated with e-commerce in the life insurance industry.

On November 18th CEFLI held a Webinar devoted to the issue of Electronic Applications, Signatures and Policy Delivery.  Faculty members Karen Phelan, Senior Director, Strategy at LexisNexis Risk Solutions and Brian Casey, Partner, Co-Chair of the Regulatory & Transactional Insurance Practice Group at Locke Lord imparted practical knowledge about the current regulatory framework for electronic applications, signatures and policy delivery and offered guidance on managing operational risks associated with electronic business...

Compliance Oversight

October 27, 2015

Regulatory Compliance and Vendor Management:  Keeping Your Friends Close

atthew Gaul
Insurance Regulation, Litigation
D +1 212 398 5835

Meeting Description:
Be a part of it... CEFLI's interactive webinar format!  In this 90 minute time frame, you'll get to hear the most recent strategies for life insurers to effectively manage their compliance relationships with third party vendors. 

Intended Audience:
Life insurance industry professionals in the compliance, legal, risk management, and related business areas impacted by compliance-related topics reviewed as part of CEFLI's Educational Webinar Series.

You can expect the discussion to cover:

  • Common pitfalls associated with compliance oversight of third-party vendors in the life insurance industry: and
  • Creative and actionable best practices for managing compliance and improving relationships with your vendors.

AML and Antifraud

September 1, 2015

Shane Guyant
Deputy Commissioner, Director of Criminal Investigations
(North Carolina Department of Insurance)

Jennie Sosniecki
Money Laundering Prevention Officer
(Allianz Life Insurance Company of North America)

Andy Zembles
Assistant Vice President, Corporate Compliance
(Pacific Life Insurance Company)

Industry experts and will discuss some key compliance functions such as new business initiatives, operational testing and vendor management during CEFLI's Guest "Compliance Oversight" Webinar scheduled on Tuesday, September 1 from 1:00 to 2:30 PM EST.


Compliance Metrics

July 14, 2015

Panelists discuss various strategies regulators and companies are using to make the most of compliance metrics.

On July 14th CEFLI held a Webinar devoted to the issue of Compliance Metrics. Faculty members John Haworth, Chief Market Analyst, Company Supervision at the Washington State Office of the Insurance Commissioner, and George Hanley, Director at Deloitte & Touche LLP, shared valuable and perceptive knowledge concerning the effective use of compliance metrics in the market analysis process.

Privacy & Cybersecurity

June 23, 2015

Session reviews recent federal and state guidance and best practices needed to develop appropriate cybersecurity controls.

CEFLI recently held its Privacy & Cybersecurity Webinar to review timely guidance issued by the Department of Justice, the New York Department of Financial Services and the NAIC’s Cybersecurity (EX) Task Force. Eric Nordman, the NAIC’s Director of Regulatory Services and Center for Insurance Policy & Research, and J.T. Malatesta, Chair, Cybersecurity Practice Group at Maynard, Cooper & Gale served as faculty members for the webinar providing valuable insights...

Advertising Review in the Electronic Age

May 12, 2015

In this 90 minute timeframe, you will get to hear the up-to-the-minute information regarding advertising review in the electronic age.   Our faculty members will review current compliance requirements and how companies are using new technologies to sell products while still achieving compliance objectives.

Unclaimed Property

April 7, 2015

Tim Bolden - American Fidelity Assurance Company
Ellen Conlin - MassMutual Financial Group
Chad Eslinger - Voya Financial
Charles Gray - MassMutual Financial Group
Michael Murphy - The Berwyn Group

In this 90 minute timeframe, you will get to hear the up-to-the-minute information regarding questions pertaining to the certification process to provide access to the DMF.   Also, our faculty members will review how seeking certification may impact life insurance companies.

Intended Audience:
CEFLI member life insurance company professionals in the compliance, legal, risk management, government relations, ethics and related business operational areas impacted by these compliance-related topics.

You can expect a detailed discussion on the following items regarding gaining access to the DMF:



March 24, 2015

Kathleen Edmond – Robins Kaplan
Pete Rock - Knights of Columbus
Alayne Russom – Thrivent Financial
Andrew Zembles - Pacific Life Insurance Company

Life insurance companies can confirm their commitment to sound ethical practices by establishing codes of conduct or ethics programs.  In recognition of "Ethics Awareness Month," CEFLI will be conducting a webinar to review how several life insurance companies have implemented their codes of conduct or ethics programs and the steps they take to monitor and oversee these programs to ensure compliance with program objectives.
CEFLI is pleased to have one of the nation's most well-recognized thought leaders in the field of ethics who will be joined by representatives of several CEFLI member companies to discuss the strategies their companies have pursued to promote their corporate codes of conduct or ethics programs as a way to confirm their companies' culture of compliance and ethics.

The Role of Compliance in Risk Management - New Risks and Regulatory Changes.

March 5, 2015

Stephen Taylor - Wolters Kluwer Financial Services
Kathy Donovan - Wolters Kluwer Financial Services

Industry experts and your peers will provide an overview of the role of compliance within the risk management discipline during CEFLI's "Compliance/Risk Management" Webinar scheduled on Thursday, March 5 from 3:00 to 4:00 PM EST.

Market Conduct Exams

February 10, 2015

Suzanne McGovern – SEC
Lawrence N. Kosciulek – FINRA
Clifton J. Day – New Jersey Department of Banking and Insurance
Paul Hanson – Minnesota Department of Commerce
Jim Mealer – Missouri Department of Insurance, Finance and Professional Registration
Sandy Ray – Symetra Life Insurance Company

Industry experts will provide webinar participants with a detailed review of state insurance and FINRA exam findings as well as a discussion of 2015 exam priorities during CEFLI's "Market Conduct Exams" Webinar scheduled on Tuesday, February 10 from 1:00 to 2:30 PM EDT.

CEFLI Membership

January 27, 2015

This webinar will provide a close review of the Compliance resources available through CEFLI and how to CEFLI members can leverage their membership. 


January 13, 2015

Session Reviews Proposed New York Regulation 60 Rules and Company Replacement Practices

CEFLI recently held its Replacements Webinar to review proposed modifications to New York Replacement Regulation 60 too explore current company strategies to address operational issues associated with replacement compliance.  Over 450 company representatives registered to participate in the webinar session.  Michael Maffei, Assistant Deputy Superintendent and Chief of the Life Bureau of the New York Department...

Compliance & Ethics - Year in Review

December 9, 2014

Industry and company experts discuss Unclaimed Property, ERM/ORSA, AML and Cybersecurity.

With over 500 people registered and over 100 life insurance companies represented, CEFLI held its traditional Year in Review webinar and went straight to the pressing compliance issues of 2014 and what to watch for in 2015.  The focus of the webinar was on Unclaimed Property, Enterprise Risk Management (ERM)/Own Risk and Solvency Assessment (ORSA), Anti Money Laundering (AML) and Cybersecurity...

Direct Sales - How Companies are Evolving their Distribution Systems to meet Customer Needs and the Compliance-Related Issues.

October 16, 2014

Companies reflect on operational effectiveness while complying with regulatory requirements.

John Haworth, ALMI, CIE, CPCU, MCM, MBA - Washington state Office of the Insurance Commissioner
Carrie Liang - Protective Life Insurance Company
Dorota Sukiennik - Protective Life Insurance Company
Frank Muscat - Amica Life Insurance Company
George Cash - Protective Life Insurance Company
Matt Clegg - Amica Life Insurance Company

With the changing demographics and the greater emergence of technology in the sales process, more companies are looking to sell life insurance directly to the public, whether it is with the use of call center reps using an electronic delivery process or it is guiding people to purchase directly through a company's internet site. There is clearly a sentiment by companies to...

Fraud Awareness - An Overview of Effective SIU Organizations, and a Review of Relevant Fraud Trends in the Life Insurance Industry

August 12, 2014

Webinar presents fraud data reporting requirements from Maryland.

Similar to CEFLI’s Anti-Money Laundering webinar in July where Compliance officers were asking for clarification regarding FinCEN’s guidance on services provided to marijuana businesses, CEFLI received feedback that there was a need to clarify Maryland’s regulatory fraud data reporting requirement. “CEFLI’s webinar series brings the topics people want to hear about, gets the presenters they...

Anti-Money Laundering - The Impact on Life Insurance Companies, Operational Leading Practices and Case Studies.

July 15, 2014

Kathy Donovan - Wolters Kluwer
Pete Rock - Knights of Columbus
Molly Possehl - Transamerica
Lawrence Scheinert - FINCEN

In this 90 minute timeframe, you will get to hear details from large and small company AML experts regarding operational practices related to Suspicious Activity Reports (SARs), key guidance related to red flag monitoring and an overall review of potential leading practices.  In addition, hear from an industry expert on what examiners are looking for and lessons learned from recent AML disciplinary cases.  Also, FinCEN will provide some key insights and clarification on their recently-released guidance regarding financial institutions on marijuana businesses. 

Annuity Suitability - A Discussion of the Critical Company Internal Processes.

June 25, 2014

Webinar reveals key insights on examination activity.

Questions before…questions during…and questions after…that was the overwhelming trend of CEFLI’s recent Annuity Suitability webinar, which focused on the critical internal company processes supporting compliance with annuity suitability regulations.  “I knew this was a major compliance topic of discussion through our close interactions with CEFLI member companies via our Compliance & Ethics Committee monthly meetings, and this webinar did what... 

Privacy-Related Compliance Issues Affecting the Life Insurance Industry

May 13, 2014

Barbara Anthony, Esq. - Commonwealth of Massachusetts
Julian Smith, Esq. - Commonwealth of Massachusetts
Stephanie Eades - Transamerica Life & Protection
Anne Marie Graceffa - John Hancock Financial Services

Leading Regulator provides keen insights as close to 300 register!

When discussing privacy regulations and requirements, observers often recognize the Gramm-Leach-Bliley Act as a fundamental privacy-related law applicable at the federal level and also recognize the Massachusetts Data Privacy and Security Law as a leading law at the state level.  The Massachusetts law is considered to have set a precedent for other state privacy laws with specific requirements involving…

Unclaimed Property - A review of legislative activity and its potential impact on life insurance companies.

April 8, 2014

Kendall L. Houghton - Alston & Bird LLP
Paul MacCready - Keane
Susan McDonald - PBI Research Services
Matt Murphy - PBI Research Services
Freda L. Pepper - Keane
Jameson Walker - Office of the Commissioner of Securities and Insurance, Montana State  Auditor

Industry experts and your peers addressed “Unclaimed Property” on Tuesday, April 8, 2014 from 1:00 to 2:30 PM EST.

Gifts, Entertainment, Rebating and Giveaways - Rules, applicable requirements, policies and procedures.

March 25, 2014

Brenda Clary - Kansas Insurance Department
Cara Gressen - Allianz Life
Larry Kosciulek - FINRA

In this 90 minute timeframe, you will hear from an experienced FINRA representative, who will provide valuable insights regarding the topic of gifts and entertainment activities, and a state insurance regulator who will expand on the state’s position toward rebating and giveaways.  In addition, a Company Compliance leader will provide their perspective on the associated policies and procedures applied by the company.

Records Management - Managing the increasing complexities, costs, and legal/regulatory obligations of a Records Management Program

March 11, 2014

Tim Cercelle - Deloitte & Touche LLP
Debbi Corej - Deloitte & Touche LLP
Pete Feeley - Guardian Life Insurance Company of America
Susan Stead - Nelson Levine deLuca & Hamilton

CEFLI teams with Deloitte & Touche LLP to present webinar addressing questions regarding Records Management.

As part of CEFLI’s Educational Webinar Series, CEFLI will at times turn to the expertise of its Affiliate Members to address specific topics raised by its life insurance company members.  One topic that has generated a lot of discussion is… Records Management.  Specifically, there has been some discussion regarding efficient and effective ways to implement a records management program and what would be considered as leading practices as a company looks to…

Market Conduct Exams - A Fundamental Review of What State Regulators will be Examining (1:00 - 2:30 PM EST)

February 11, 2014

John Kitslaar - Wisconsin Office of Commissioner of Insurance
Larry Kosciulek - FINRA
Kathleen Pettit - John Hancock

Providing an inside look into FINRA’s 2014 Exam Priorities and what state insurance examiners are currently finding.

As we get started with a new year, many Compliance professionals try to anticipate the topics which will be targeted by regulators as well as some of the industry issues which are being identified by regulators. In CEFLI’s most recent webinar, both of these issues were covered by FINRA and the Wisconsin Office of the Commissioner of Insurance. Regulators identified such key issues as product suitability, sales to seniors and...

Compliance Resources - Leveraging CEFLI's Membership (1:00 - 2:00 PM EST)

January 28, 2014

This webinar will provide a close review of the Compliance resources available to CEFLI members.

Donald Walters - CEFLI
John Travagline - CEFLI

Join us for an Informational Session on “Compliance Resources" on Tuesday, January 28th from 1:00 to 2:30 PM EST.


Compliance Metrics - Monitoring Business Operations and Measuring Compliance Effectiveness (1:00-2:30 PM EST)

January 14, 2014

Gene Cautillo - Prudential Financial
John Haworth, ALMI, CIE, CPCU, MCM, MBA - Washington state Office of the Insurance Commissioner
George Hanley - Deloitte
Diana Olson - CUNA Mutual Group

Participants heard new and valuable information on Compliance Metrics from a regulatory, industry and company perspective.

CEFLI’s first webinar to kick off the 2014 Educational Webinar Series met with overwhelming success as close to 400 registered for the event.   The very relevant topic of Compliance Metrics was discussed at length.  The topic was recommended for review by CEFLI’s Compliance & Ethics Committee as well as CEFLI’s Compliance Metrics Issue Forum, which is a group that has expertise with compliance-related metrics and has taken a “deep dive” 

A Year in Review (1:00-2:30 PM EST)

December 10, 2013

Maureen Closson - Global Atlantic Financial Group
Chad Eslinger - ING
Mary Jane Wilson-Bilik - Sutherland

For CEFLI’s traditional “Year in Review” webinar, CEFLI will bring together regulators, CCOs and industry experts to address the most significant and relevant compliance and ethics issues in the life insurance industry for 2013. In CEFLI’s “2013 - A Year in Review”, you’ll hear about the specific topics you’ve been working on this year…and more.


Key Compliance Issues in Life Underwriting (1:00-2:30 PM EDT)

October 8, 2013

Janelle Dvorak, ALMI, AIRC, AIE - Wisconsin Department of Insurance
Andrea Christensen - Sagicor Life Insurance Company
Ben Davidson - Sagicor Life Insurance Company

Webinar helps identify key compliance issues in regards to New Business and Underwriting processes.

CEFLI presented a webinar to close to 300 registered CEFLI member companies on Life Insurance Compliance with a focus on new business and underwriting issues. The session was geared to highlight specific areas, including producer licensing, acceptance of payments, suitability of products, replacements, collection of required forms and disclosures and certain underwriting requirements.

Non Face-to-Face Sales – The Compliance Issues with Direct Life Insurance Sales (1:00-2:30 PM EDT)

August 21, 2013

Gary Jenkins - ING, U.S. Inc.
Anne Marie Narcini, CPCU, CIE, MCM -New Jersey Dept. of Banking & Insurance
John Rao - Navigant Consulting
Tamara Thompson - AAA Life Insurance Company

Direct Sales webinar provides perspectives from an industry expert, a state insurance regulator and company professionals.

Based on feedback from the life insurance industry, CEFLI recently presented a webinar detailing the compliance and operational issues associated with non face-to-face sales of life insurance.  This topic appears to be one whereby many companies have contemplated implementation or even established processes, yet few have actively promoted their direct sales efforts.  Companies are accessing direct sales with customers either through call centers, third party internet direct marketing companies or the company’s website...

AML Requirements - The Impact on Life Insurance Companies and the Comprehensive Review of SARs

July 15, 2013

A comprehensive discussion on Suspicious Activity Reports takes Center Stage.

Debra J. Hernesh - Prudential Financial
Stephen Renn - Liberty Life Assurance Company of Boston
Daniel J. Werner - Aviva USA

Last year, CEFLI’s Educational Webinar Series covered Anti Money Laundering. This year, this topic was reviewed in more detail as life insurance companies discussed not only AML requirements, but also engaged in a comprehensive review of Suspicious Activity Reports (SARs).  Company Representatives provided insights into their processes and leading practices from a small company and large company perspective to over 250 registered participants on the webinar.

Fraud Awareness - An Advanced Discussion on Fraudulent Schemes and Deterrents (1:00-2:30 PM EDT)

June 18, 2013

Candid Conversation with Regulators “Dives Deep” into the Details of Specific Fraud Activities Taking Place.

Randy Adair - Kansas Insurance Department
Ted Clark - Kansas Insurance Department
Lt. Cary Decuir, CFE - Texas Department of Insurance
Chad Eslinger - ING
Last year, CEFLI’s Fraud Awareness webinar talked through company processes, covered applicable regulations and identified fraud trends in the life insurance industry.  That webinar received very positive and productive feedback, and some of the productive feedback got straight to the point… “great information…now let’s talk about some of the details of the various fraud schemes being perpetrated”.  So that’s what CEFLI did with their past webinar in June, which attracted over 350 registrants...

Communications with the Public, Advertising and Social Media

April 30, 2013

The Format of Regulatory and Industry Perspectives Continues to Receive Glowing Feedback.

Clifton Day, MPA, CPM, CSM - New Jersey Dept. of Banking and Insurance
Gregory Riviello - FINRA
John Rosero, CRCP, AIRC - The Prudential Insurance Company of America

“Great information!”…“Did a great job!”…“Very timely topic.”…These were just some of the feedback CEFLI received on its April 30, 2013 webinar covering Communications with the Public, Advertising and Social Media to over 200 registered webinar participants!  The Forum included panelists representing a company’s perspective as well as two regulators representing a federal securities perspective and a state insurance 

FATCA - A Review of Recently Released Regulations

March 19, 2013

CEFLI Teams with PwC to Present Timely Webinar on FATCA Regulations.

Webinar attendees also received White Paper from PwC providing more guidance for insurance companies.

Candace B. Ewell - Washington National Tax Practice
Mina Freij - Global Information ReportingTax Practice
Kristen Gaebel - Advisory Regulatory Practice
Chris Joline - Advisory Regulatory Practice 

CEFLI’s recent Educational Webinar Series addressed the significant compliance challenge of understanding, assessing and working through implementation of new regulations, specifically the Foreign Account Tax Compliance Act (FATCA). CEFLI’s Gold Affiliate Member, PricewaterhouseCoopers, brought a high level of expertise to the table as they spent 90 minutes discussing FATCA. This webinar...

Ethics Training Strategies (1:00-2:30 PM EDT)

March 12, 2013

Webinar stresses the red flags identified by regulators and the importance of presentation and delivery of an effective Ethics Program

Dick McCaffrey - New Hampshire Insurance Department
Zyvonne Adams, ALMI, AIRC, ACS - The Baltimore Life Companies
Keturah Pestel, CFE, FLMI - Thrivent Financial

CEFLI's webinar on Ethics Training Strategies included panelists representing large (Thrivent Financial) and small (Baltimore Life) life insurance companies as well as an insightful perspective from a state regulator. As is the custom of CEFLI webinars, the session began with a regulatory perspective, which was provided by Richard McCaffrey (Compliance and Enforcement Counsel for the New Hampshire Insurance...

Life Insurance and Annuity Replacements - Regulation, Process, Monitoring and Action Plans (1:00-2:30 PM EST)

February 28, 2013

Replacements Webinar is Met with Rave Reviews!

Marc Tse, CFE, CLU - New York Dept. of Financial Services
James Matheson, CFE - New York Dept. of Financial Services
Mark Mcleod - New York Dept. of Financial Services
Sharon Ma - New York Dept. of Financial Services
Anthony Mola - Aviva USA
Jim Veatch - Aviva USA

On February 28, 2013, CEFLI presented a webinar on life insurance and annuity replacements and the panelists included representatives from the New York Department of Financial Services and company experts.  The webinar, available free of charge exclusively for CEFLI member companies, not only drew over 200 registrants and thoroughly covered the significant compliance issue of replacements, but truly engaged the participants who presented a non-stop flow of questions to the panelists “Given the topic and the high level of knowledge and experience of the panelists, I knew this would be a very informative webinar”, commented John Travagline (CEFLI’s Chief Compliance and Operations Officer).  “What was...


Compliance Risk Management - Update on ORSA and Conducting Risk Assessments (1:00-2:30 PM EST)

February 7, 2013

Conducting Risk Assessments…and Here Comes ORSA!!


Bill Harrington  -  Ohio Department of Insurance
Stephane Goyer, FSA, MAAA - Protective Life Insurance Company
Sim Segal, FSA, CERA - SimErgy Consulting, LLC

On February 7, 2013, CEFLI presented a webinar on Compliance Risk Management to all CEFLI member companies.  The presenters gave their perspectives on the function of Enterprise Risk Management (ERM) with a focus on effectively conducting risk assessments and presenting an updated account of Own Risk and Solvency Assessment (ORSA).  This webinar was specifically requested by CEFLI members companies.  Coming off CEFLI’s 2012 webinar on ERM, CEFLI received feedback from the industry to provide more details in regards to the risk assessment process and to keep the industry up to speed as to how the NAIC is progressing on ORSA.  Both of these specifics were highlighted in this webinar.

Compliance Resources – Leveraging CEFLI Membership

January 25, 2013

This webinar provided a close review of the Compliance resources available to CEFLI members.

Donald Walters - CEFLI
John Travagline - CEFLI


Suitable Product Sales - Applicable Regulations and Leading Practices

January 15, 2013

FINRA’s 2013 Examination Priorities Confirms Continued Concerns with Suitability and the Sale of Variable Annuities.

Larry Kosciulek – FINRA
Dave Milligan – American Equity
Rick Vynalek – Symetra Life

On January 15, 2013, CEFLI presented a webinar on Suitable Product Sales as part of their continuing Educational Webinar Series.  This webinar came on the heels of the recently released FINRA Exam Priorities letter to member companies, which once again highlighted their concern regarding product suitability and appropriate sales of variable annuities.


A Year in Review

December 11, 2012

CCOs and Experts Discuss “A Year in Review.”

John Apostle - Genworth Financial
Jonathan Berry - Navigant Consulting
William Dauksewicz - Liberty Life of Boston
Thomas Sullivan - PricewaterhouseCoopers

On December 11, 2012, CEFLI presented another webinar in its very popular Educational Webinar Series, which covered the prominent compliance and ethics issues in 2012… and you’ll find that it is more than just Unclaimed Property!  Similar to what was done last year; CEFLI brought together a very knowledgeable and experienced panel to discuss several issues that are in the forefront of Compliance and Ethics Officers’ minds as we close 2012 and look forward to 2013.


New Information on FATCA (presented by PwC)

October 18, 2012

Candace Ewell - PricewaterhouseCoopers
Kristen Gaebel - PricewaterhouseCoopers
Chris Joline - PricewaterhouseCoopers

Life insurance companies operating outside of the United States will be faced with implementing FATCA requirements. With new regulatory information being released and with greater experience addressing operational challenges, PwC will provide key insights as to main points and initiatives that should be considered. 


Analysis and Reporting of Customer Complaints

October 11, 2012

CEFLI conducted an educational webinar on maintaining metrics to identify trends, addressing issues and proactively preventing the reoccurrence of complaints.

Complaint HandingFaculty:
Chad Batterson - AVIVA
Margaret Fuller - ING
John Haworth - WA State Office of the Commissioner
Brian Leary - Fidelity Investments Life

The webinar provided a detailed discussion on the analytics, trends and reporting of customer complaints relating to life insurance and annuities. 


Compliance and Ethics Training: What is Your Company Doing?

August 21, 2012

CEFLI opens webinar to industry.

James D. Beam - Genworth Financial
Gary Frank - AVIVA
Jim Mumford - Iowa Insurance Division
Kevin Sullivan - Protective Life

August 21, 2012 - CEFLI’s members only Educational Webinar Series was opened to the entire life insurance industry with the recent webinar on “Compliance and Ethics Training: What is Your Company Doing?”  The webinar was an interactive look at how companies approach the training function within a life insurance company with specific attention to the education of compliance and ethics issues.  The webinar presented views of...


Red Flag Monitoring and AML Investigations

July 10, 2012

Red Flag Monitoring and AML Investigations.

Sarah Green - FINRA
Richard Kinville - Prudential Financial
Salvatore LaScala - Navigant Consulting

July 10, 2012, CEFLI held another webinar as part of its ongoing Educational Webinar Series with a comprehensive discussion on  “red flag” monitoring programs and tactically using this to add to the effectiveness of their AML Investigations.


Fraud Awareness: Trends, Leading Practices and a Regulatory Perspective

June 13, 2012

Fraud Awareness - Trends and Current Cases Discussed

Joe Dale Pittman - North Dakota Insurance Department
James Rumph - Midland National Life
John Stipo - ING

June 13, 2012, CEFLI held another webinar as part of its ongoing Educational Webinar Series with a comprehensive discussion on Fraud Awareness.  This webinar attracted over 180 registrants, and the panelists consisted of two company experts and an experienced regulatory investigator.  The company experts (John Stipo of ING and James Rumph of Midland National) reviewed current fraud-related cases, addressed 


The Focus of Regulatory Examinations

April 17, 2012

Regulators cover process and findings.

Donald Litteau - FINRA
Erin Mirza - WI Office of the Commissioner of Insurance
Jeanette Plitt - WA State Office of the Insurance Commissioner

CEFLI held a webinar concerning The Focus of Regulatory Examinations as part of its ongoing Educational Webinar Series.  This particular webinar was set up a little bit differently than past webinars as it included only regulators as presenters. Presenters were experienced market conduct examiners, representing two state insurance departments (Washington and Wisconsin) and FINRA.  Attendees got a first-hand account of exactly what the regulators are...


Producer Licensing & Appointments

March 27, 2012

Progress through Promoting Uniformity

Lisa Meloon - Liberty Life Assurance Company of Boston
Anne Marie Narcini - NJ Dept of Banking and Insurance
Eric Ratliff - State Farm Life

On March 27, 2012, CEFLI held another webinar as part of its ongoing Educational Webinar Series with a discussion about Producer Licensing and Appointments.  Company experts spoke about their approach to addressing this functional compliance requirement with a focus on the regulatory requirements and the operational challenges.  In conjunction with this, Anne Marie Narcini of the New Jersey Department of Insurance recognized and discussed the challenges companies face...


Ethics and Compliance

February 28, 2012

Ethics... Building an Ethical Business Culture.

Michele Ansbacher - Prudential Financial
Kris Easter - SEC
Richard McCaffrey - NH Department of Insurance
Jen McCarthy - SEC
Susan Sulfaro - AAA Life
Kevin Sullivan - Protective Life

In preparation for March's Ethics Awareness Month; CEFLI conducted an educational webinar to discuss leading practices to building and maintaining an effective Ethics and a strong Compliance culture.


Enterprise Risk Management

February 9, 2012

ERM Guidance May Become a Regulatory Requirement.

Elizabeth Bramlett - ING
Al Homiak - Baltimore Life
Tim Kelly - Country Life
Timothy Nauheimer - NY Department of Financial Services

February 9, 2012, CEFLI held a webinar on Enterprise Risk Management (ERM) as part of its ongoing Educational Webinar Series. Company experts outlined their strategic and tactical approaches, and a thorough discussion was led by the New York State Department of Financial Services...


Review of Annuity Suitability Leading Practices

January 19, 2012

Operations, Exams and California! 

Jodi Lerner - California Department of Insurance
Erin Mirza - WI Office of the Commissioner of Insurance
Richard Vynalek - Hartford Life Insurance Company

On January 19, 2012, CEFLI began its Educational Webinar Series with a discussion about Annuity Suitability with a focus on operational solutions, what regulatory market conduct examiners are looking for and insights into the newly-effective California Annuity Suitability law.  The over 250 registrants heard...


Annuity Suitability Annual Certification - Challenges and Solutions

December 15, 2011

CEFLI’s Clearinghouse is an Effective Solution!

Kristi Cooper - ING
Susan Oberlies - Philadelphia Financial

As part of CEFLI’s educational webinar series, panelists presented an overview of the Annuity Suitability Model Regulation and focused in on a supervision requirement…the annual certification.  Within the 2006 NAIC Model Regulation as well as the revised 2010 Model Regulation, it is a requirement on the part of the insurer to... 


Regulatory Year in Review

November 22, 2011

Webinar Provides Forum for State Insurance Regulators and Industry Experts.

Jason Gosselin - Drinker Biddle & Reath
Keith Nyhan - New Hampshire Dept of Insurance
Thomas Sullivan - PricewaterhouseCoopers
Robert Wagner - Illinois Department of Insurance
Ellen Walsh - PricewaterhouseCoopers

CEFLI’s Educational Webinar Series turned its focus to a look back of 2011 through its recent Regulatory Year in Review webinar.  The webinar covered significant regulatory developments in 2011 as well as some of the...


A Further Discussion on Social Media…

October 20, 2011

Michael Heinle - Illinois Department of Insurance
Tim Mullen - NAIC
Keith Nyhan - New Hampshire Dept of Insurance

“There will be a third draft.”  That was just one of several comments from Keith Nyhan (NH), vice chair of the NAIC Social Media Working Group in regards to the NAIC Social Media White Paper.  Nyhan and his co-chair Michael Heinle (IL) along with Tim Mullen of the NAIC spoke candidly on the recent social media webinar presented by CEFLI and were very open to... 


Mid-Year Report of Emerging Issues in the Marketplace

June 30, 2011

Mid-Year Review Creates Great Industry Dialog!

Ann Marie Narcini - NJ Dept of Banking and Insurance
Linda Senker - Guardian Life
Carol Stern - ING
Thomas Sullivan - PricewaterhouseCoopers


See What We’ve Been Doing and Take an Inside Look at Our New Interactive Website!

June 16, 2011

Ethics Summit MeetingSo This Is What CEFLI’s Been Doing!

Donald Walters - CEFLI
John Travagline - CEFLI

Don Walters (CEFLI’s President and CEO) and John Travagline (CEFLI’s CCO and COO) took time out to provide a recap of the CEFLI events in 2011 to the life insurance industry, and they also gave a tour of CEFLI’s newly enhanced website.  Given the many issues Compliance and Ethics professionals are faced with today...


Complaint Handling....Discussing Process Requirements and Identifying Process Efficiencies

May 12, 2011

Regulators and Company Experts Weigh In on Complaint Handling

Complaint Handing

Michael Calabro - Prudential Financial
Kenneth Gould - Liberty Assurance Company of Boston
Keith Nyhan - New Hampshire Department of Insurance
Jeff Rohaly - Pennsylvania Insurance Department
Curt Wilson - Liberty Life of Boston


Life Insurance Claims and the Potential Compliance Issues

March 22, 2011

CEFLI again teamed up with experienced regulators and company experts to discuss emerging compliance and ethics issues in the life insurance industry.

Chad Eslinger - ReliaStar Life
Jim Mealer - Missouri Department of Insurance
James Mumford - Iowa Insurance Division
Jill Rebman - John Hancock Life (USA)
Diane Yell - ING


Advertising Review…A Discussion of Best Practices

February 24, 2011

With the new communication mediums, the topic of Advertising Review is as popular (and as challenging) as ever.

Jonie Adams - Protective Life
Jo'Catena Hargrove - New York Department of Insurance
Dorothy Howe - New York Life Insurance Company
Mark McLeod - New York Department of Insurance
Amy Sochard - FINRA
Susan Sulfaro - AAA Life


Annuity Suitability Model Regulation

January 25, 2011

CEFLI kicked off its 2011 webinar schedule with the hot topic of Annuity Suitability. The webinar was presented in a panel format and featured state regulators…

Mike Honeck - WI Office of the Commissioner of Insurance
James Mumford - Iowa Insurance Division


Regulation of Social Media in the Insurance Industry

January 19, 2011

CEFLI and the NAIC completed its two part educational webinar series on Social Media to approximately 100 state regulators.

Michael Heinle - IL Department of Insurance
Mumford - Iowa Insurance Department
Keith Nyhan - New Hampshire Insurance Department
Anne Marie Narcini - NJ Dept of Banking and Insurance