Past Webinars


CEFLI is a recognized industry leader in bringing together regulators and industry representatives to provide education and training webinars for the life insurance industry's compliance and ethics professionals.  These educational sessions serve as a useful supplement to life-insurance company professional development programs for compliance and ethics professionals. 


 

Fraud Awareness - An Overview of Effective SIU Organizations, and a Review of Relevant Fraud Trends in the Life Insurance Industry

August 12, 2014

Faculty:
Carolyn Henneman - Maryland Insurance Administration
Nolan Tully - Drinker Biddle & Reath LLP
Leslie Coletti - Drinker Biddle & Reath LLP
Alan Kidd - Drinker Biddle & Reath LLP
Tracy Hutson - Protective Life Insurance Company
Gene Robertson - Erie Insurance Group

 

Anti-Money Laundering - The Impact on Life Insurance Companies, Operational Leading Practices and Case Studies.

July 15, 2014

Faculty:
Kathy Donovan - Wolters Kluwer
Pete Rock - Knights of Columbus
Molly Possehl - Transamerica
Lawrence Scheinert - FINCEN

Annuity Suitability - A Discussion of the Critical Company Internal Processes.

June 25, 2014

Webinar reveals key insights on examination activity.

Questions before…questions during…and questions after…that was the overwhelming trend of CEFLI’s recent Annuity Suitability webinar, which focused on the critical internal company processes supporting compliance with annuity suitability regulations.  “I knew this was a major compliance topic of discussion through our close interactions with CEFLI member companies via our Compliance & Ethics Committee monthly meetings, and this webinar did what... 

Privacy-Related Compliance Issues Affecting the Life Insurance Industry

May 13, 2014

Faculty:
Barbara Anthony, Esq. - Commonwealth of Massachusetts
Julian Smith, Esq. - Commonwealth of Massachusetts
Stephanie Eades - Transamerica Life & Protection
Anne Marie Graceffa - John Hancock Financial Services

Leading Regulator provides keen insights as close to 300 register!

When discussing privacy regulations and requirements, observers often recognize the Gramm-Leach-Bliley Act as a fundamental privacy-related law applicable at the federal level and also recognize the Massachusetts Data Privacy and Security Law as a leading law at the state level.  The Massachusetts law is considered to have set a precedent for other state privacy laws with specific requirements involving…

Unclaimed Property - A review of legislative activity and its potential impact on life insurance companies.

April 8, 2014

Faculty:
Kendall L. Houghton - Alston & Bird LLP
Paul MacCready - Keane
Susan McDonald - PBI Research Services
Matt Murphy - PBI Research Services
Freda L. Pepper - Keane
Jameson Walker - Office of the Commissioner of Securities and Insurance, Montana State  Auditor

Industry experts and your peers addressed “Unclaimed Property” on Tuesday, April 8, 2014 from 1:00 to 2:30 PM EST.
 

Gifts, Entertainment, Rebating and Giveaways - Rules, applicable requirements, policies and procedures.

March 25, 2014

Faculty:
Brenda Clary - Kansas Insurance Department
Cara Gressen - Allianz Life
Larry Kosciulek - FINRA

In this 90 minute timeframe, you will hear from an experienced FINRA representative, who will provide valuable insights regarding the topic of gifts and entertainment activities, and a state insurance regulator who will expand on the state’s position toward rebating and giveaways.  In addition, a Company Compliance leader will provide their perspective on the associated policies and procedures applied by the company.

Records Management - Managing the increasing complexities, costs, and legal/regulatory obligations of a Records Management Program

March 11, 2014

Faculty:
Tim Cercelle - Deloitte & Touche LLP
Debbi Corej - Deloitte & Touche LLP
Pete Feeley - Guardian Life Insurance Company of America
Susan Stead - Nelson Levine deLuca & Hamilton

CEFLI teams with Deloitte & Touche LLP to present webinar addressing questions regarding Records Management.

As part of CEFLI’s Educational Webinar Series, CEFLI will at times turn to the expertise of its Affiliate Members to address specific topics raised by its life insurance company members.  One topic that has generated a lot of discussion is… Records Management.  Specifically, there has been some discussion regarding efficient and effective ways to implement a records management program and what would be considered as leading practices as a company looks to…

Market Conduct Exams - A Fundamental Review of What State Regulators will be Examining (1:00 - 2:30 PM EST)

February 11, 2014

Faculty:
John Kitslaar - Wisconsin Office of Commissioner of Insurance
Larry Kosciulek - FINRA
Kathleen Pettit - John Hancock

Providing an inside look into FINRA’s 2014 Exam Priorities and what state insurance examiners are currently finding.

As we get started with a new year, many Compliance professionals try to anticipate the topics which will be targeted by regulators as well as some of the industry issues which are being identified by regulators. In CEFLI’s most recent webinar, both of these issues were covered by FINRA and the Wisconsin Office of the Commissioner of Insurance. Regulators identified such key issues as product suitability, sales to seniors and...

Compliance Resources - Leveraging CEFLI's Membership (1:00 - 2:00 PM EST)

January 28, 2014

This webinar will provide a close review of the Compliance resources available to CEFLI members.

Faculty:
Donald Walters - CEFLI
John Travagline - CEFLI

Join us for an Informational Session on “Compliance Resources" on Tuesday, January 28th from 1:00 to 2:30 PM EST.

 

Compliance Metrics - Monitoring Business Operations and Measuring Compliance Effectiveness (1:00-2:30 PM EST)

January 14, 2014

Faculty:
Gene Cautillo - Prudential Financial
John Haworth, ALMI, CIE, CPCU, MCM, MBA - Washington state Office of the Insurance Commissioner
George Hanley - Deloitte
Diana Olson - CUNA Mutual Group

Participants heard new and valuable information on Compliance Metrics from a regulatory, industry and company perspective.

CEFLI’s first webinar to kick off the 2014 Educational Webinar Series met with overwhelming success as close to 400 registered for the event.   The very relevant topic of Compliance Metrics was discussed at length.  The topic was recommended for review by CEFLI’s Compliance & Ethics Committee as well as CEFLI’s Compliance Metrics Issue Forum, which is a group that has expertise with compliance-related metrics and has taken a “deep dive” 

A Year in Review (1:00-2:30 PM EST)

December 10, 2013

Faculty:
Maureen Closson - Global Atlantic Financial Group
Chad Eslinger - ING
Mary Jane Wilson-Bilik - Sutherland

For CEFLI’s traditional “Year in Review” webinar, CEFLI will bring together regulators, CCOs and industry experts to address the most significant and relevant compliance and ethics issues in the life insurance industry for 2013. In CEFLI’s “2013 - A Year in Review”, you’ll hear about the specific topics you’ve been working on this year…and more.

 

Key Compliance Issues in Life Underwriting (1:00-2:30 PM EDT)

October 8, 2013

Faculty:
Janelle Dvorak, ALMI, AIRC, AIE - Wisconsin Department of Insurance
Andrea Christensen - Sagicor Life Insurance Company
Ben Davidson - Sagicor Life Insurance Company

Webinar helps identify key compliance issues in regards to New Business and Underwriting processes.

CEFLI presented a webinar to close to 300 registered CEFLI member companies on Life Insurance Compliance with a focus on new business and underwriting issues. The session was geared to highlight specific areas, including producer licensing, acceptance of payments, suitability of products, replacements, collection of required forms and disclosures and certain underwriting requirements.

Non Face-to-Face Sales – The Compliance Issues with Direct Life Insurance Sales (1:00-2:30 PM EDT)

August 21, 2013

Faculty:
Gary Jenkins - ING, U.S. Inc.
Anne Marie Narcini, CPCU, CIE, MCM -New Jersey Dept. of Banking & Insurance
John Rao - Navigant Consulting
Tamara Thompson - AAA Life Insurance Company

Direct Sales webinar provides perspectives from an industry expert, a state insurance regulator and company professionals.

Based on feedback from the life insurance industry, CEFLI recently presented a webinar detailing the compliance and operational issues associated with non face-to-face sales of life insurance.  This topic appears to be one whereby many companies have contemplated implementation or even established processes, yet few have actively promoted their direct sales efforts.  Companies are accessing direct sales with customers either through call centers, third party internet direct marketing companies or the company’s website...

AML Requirements - The Impact on Life Insurance Companies and the Comprehensive Review of SARs

July 15, 2013

A comprehensive discussion on Suspicious Activity Reports takes Center Stage.

Faculty:
Debra J. Hernesh - Prudential Financial
Stephen Renn - Liberty Life Assurance Company of Boston
Daniel J. Werner - Aviva USA

Last year, CEFLI’s Educational Webinar Series covered Anti Money Laundering. This year, this topic was reviewed in more detail as life insurance companies discussed not only AML requirements, but also engaged in a comprehensive review of Suspicious Activity Reports (SARs).  Company Representatives provided insights into their processes and leading practices from a small company and large company perspective to over 250 registered participants on the webinar.

Fraud Awareness - An Advanced Discussion on Fraudulent Schemes and Deterrents (1:00-2:30 PM EDT)

June 18, 2013

Candid Conversation with Regulators “Dives Deep” into the Details of Specific Fraud Activities Taking Place.

Faculty:
Randy Adair - Kansas Insurance Department
Ted Clark - Kansas Insurance Department
Lt. Cary Decuir, CFE - Texas Department of Insurance
Chad Eslinger - ING
 
Last year, CEFLI’s Fraud Awareness webinar talked through company processes, covered applicable regulations and identified fraud trends in the life insurance industry.  That webinar received very positive and productive feedback, and some of the productive feedback got straight to the point… “great information…now let’s talk about some of the details of the various fraud schemes being perpetrated”.  So that’s what CEFLI did with their past webinar in June, which attracted over 350 registrants...

Communications with the Public, Advertising and Social Media

April 30, 2013

The Format of Regulatory and Industry Perspectives Continues to Receive Glowing Feedback.

Faculty:
Clifton Day, MPA, CPM, CSM - New Jersey Dept. of Banking and Insurance
Gregory Riviello - FINRA
John Rosero, CRCP, AIRC - The Prudential Insurance Company of America

“Great information!”…“Did a great job!”…“Very timely topic.”…These were just some of the feedback CEFLI received on its April 30, 2013 webinar covering Communications with the Public, Advertising and Social Media to over 200 registered webinar participants!  The Forum included panelists representing a company’s perspective as well as two regulators representing a federal securities perspective and a state insurance 

FATCA - A Review of Recently Released Regulations

March 19, 2013

CEFLI Teams with PwC to Present Timely Webinar on FATCA Regulations.

Webinar attendees also received White Paper from PwC providing more guidance for insurance companies.

Faculty:
Candace B. Ewell - Washington National Tax Practice
Mina Freij - Global Information ReportingTax Practice
Kristen Gaebel - Advisory Regulatory Practice
Chris Joline - Advisory Regulatory Practice 

CEFLI’s recent Educational Webinar Series addressed the significant compliance challenge of understanding, assessing and working through implementation of new regulations, specifically the Foreign Account Tax Compliance Act (FATCA). CEFLI’s Gold Affiliate Member, PricewaterhouseCoopers, brought a high level of expertise to the table as they spent 90 minutes discussing FATCA. This webinar...
 

Ethics Training Strategies (1:00-2:30 PM EDT)

March 12, 2013

Webinar stresses the red flags identified by regulators and the importance of presentation and delivery of an effective Ethics Program

Faculty:
Dick McCaffrey - New Hampshire Insurance Department
Zyvonne Adams, ALMI, AIRC, ACS - The Baltimore Life Companies
Keturah Pestel, CFE, FLMI - Thrivent Financial

CEFLI's webinar on Ethics Training Strategies included panelists representing large (Thrivent Financial) and small (Baltimore Life) life insurance companies as well as an insightful perspective from a state regulator. As is the custom of CEFLI webinars, the session began with a regulatory perspective, which was provided by Richard McCaffrey (Compliance and Enforcement Counsel for the New Hampshire Insurance...

Life Insurance and Annuity Replacements - Regulation, Process, Monitoring and Action Plans (1:00-2:30 PM EST)

February 28, 2013

Replacements Webinar is Met with Rave Reviews!

Faculty:
Marc Tse, CFE, CLU - New York Dept. of Financial Services
James Matheson, CFE - New York Dept. of Financial Services
Mark Mcleod - New York Dept. of Financial Services
Sharon Ma - New York Dept. of Financial Services
Anthony Mola - Aviva USA
Jim Veatch - Aviva USA

On February 28, 2013, CEFLI presented a webinar on life insurance and annuity replacements and the panelists included representatives from the New York Department of Financial Services and company experts.  The webinar, available free of charge exclusively for CEFLI member companies, not only drew over 200 registrants and thoroughly covered the significant compliance issue of replacements, but truly engaged the participants who presented a non-stop flow of questions to the panelists “Given the topic and the high level of knowledge and experience of the panelists, I knew this would be a very informative webinar”, commented John Travagline (CEFLI’s Chief Compliance and Operations Officer).  “What was...

 

Compliance Risk Management - Update on ORSA and Conducting Risk Assessments (1:00-2:30 PM EST)

February 7, 2013

Conducting Risk Assessments…and Here Comes ORSA!!

Faculty:

Bill Harrington  -  Ohio Department of Insurance
Stephane Goyer, FSA, MAAA - Protective Life Insurance Company
Sim Segal, FSA, CERA - SimErgy Consulting, LLC

On February 7, 2013, CEFLI presented a webinar on Compliance Risk Management to all CEFLI member companies.  The presenters gave their perspectives on the function of Enterprise Risk Management (ERM) with a focus on effectively conducting risk assessments and presenting an updated account of Own Risk and Solvency Assessment (ORSA).  This webinar was specifically requested by CEFLI members companies.  Coming off CEFLI’s 2012 webinar on ERM, CEFLI received feedback from the industry to provide more details in regards to the risk assessment process and to keep the industry up to speed as to how the NAIC is progressing on ORSA.  Both of these specifics were highlighted in this webinar.

Compliance Resources – Leveraging CEFLI Membership

January 25, 2013

This webinar provided a close review of the Compliance resources available to CEFLI members.

Faculty:
Donald Walters - CEFLI
John Travagline - CEFLI

 

Suitable Product Sales - Applicable Regulations and Leading Practices

January 15, 2013

FINRA’s 2013 Examination Priorities Confirms Continued Concerns with Suitability and the Sale of Variable Annuities.

Faculty:
Larry Kosciulek – FINRA
Dave Milligan – American Equity
Rick Vynalek – Symetra Life

On January 15, 2013, CEFLI presented a webinar on Suitable Product Sales as part of their continuing Educational Webinar Series.  This webinar came on the heels of the recently released FINRA Exam Priorities letter to member companies, which once again highlighted their concern regarding product suitability and appropriate sales of variable annuities.

 

A Year in Review

December 11, 2012

CCOs and Experts Discuss “A Year in Review.”

Faculty:
John Apostle - Genworth Financial
Jonathan Berry - Navigant Consulting
William Dauksewicz - Liberty Life of Boston
Thomas Sullivan - PricewaterhouseCoopers

On December 11, 2012, CEFLI presented another webinar in its very popular Educational Webinar Series, which covered the prominent compliance and ethics issues in 2012… and you’ll find that it is more than just Unclaimed Property!  Similar to what was done last year; CEFLI brought together a very knowledgeable and experienced panel to discuss several issues that are in the forefront of Compliance and Ethics Officers’ minds as we close 2012 and look forward to 2013.

 

New Information on FATCA (presented by PwC)

October 18, 2012

Faculty:
Candace Ewell - PricewaterhouseCoopers
Kristen Gaebel - PricewaterhouseCoopers
Chris Joline - PricewaterhouseCoopers

Life insurance companies operating outside of the United States will be faced with implementing FATCA requirements. With new regulatory information being released and with greater experience addressing operational challenges, PwC will provide key insights as to main points and initiatives that should be considered. 

 

Analysis and Reporting of Customer Complaints

October 11, 2012

CEFLI conducted an educational webinar on maintaining metrics to identify trends, addressing issues and proactively preventing the reoccurrence of complaints.

Complaint HandingFaculty:
Chad Batterson - AVIVA
Margaret Fuller - ING
John Haworth - WA State Office of the Commissioner
Brian Leary - Fidelity Investments Life

The webinar provided a detailed discussion on the analytics, trends and reporting of customer complaints relating to life insurance and annuities. 

 

Compliance and Ethics Training: What is Your Company Doing?

August 21, 2012

CEFLI opens webinar to industry.

Faculty:
James D. Beam - Genworth Financial
Gary Frank - AVIVA
Jim Mumford - Iowa Insurance Division
Kevin Sullivan - Protective Life

August 21, 2012 - CEFLI’s members only Educational Webinar Series was opened to the entire life insurance industry with the recent webinar on “Compliance and Ethics Training: What is Your Company Doing?”  The webinar was an interactive look at how companies approach the training function within a life insurance company with specific attention to the education of compliance and ethics issues.  The webinar presented views of...

 

Red Flag Monitoring and AML Investigations

July 10, 2012

Red Flag Monitoring and AML Investigations.

Faculty:
Sarah Green - FINRA
Richard Kinville - Prudential Financial
Salvatore LaScala - Navigant Consulting

July 10, 2012, CEFLI held another webinar as part of its ongoing Educational Webinar Series with a comprehensive discussion on  “red flag” monitoring programs and tactically using this to add to the effectiveness of their AML Investigations.

 

Fraud Awareness: Trends, Leading Practices and a Regulatory Perspective

June 13, 2012

Fraud Awareness - Trends and Current Cases Discussed

Faculty:
Joe Dale Pittman - North Dakota Insurance Department
James Rumph - Midland National Life
John Stipo - ING

June 13, 2012, CEFLI held another webinar as part of its ongoing Educational Webinar Series with a comprehensive discussion on Fraud Awareness.  This webinar attracted over 180 registrants, and the panelists consisted of two company experts and an experienced regulatory investigator.  The company experts (John Stipo of ING and James Rumph of Midland National) reviewed current fraud-related cases, addressed 

 

The Focus of Regulatory Examinations

April 17, 2012

Regulators cover process and findings.

Faculty:
Donald Litteau - FINRA
Erin Mirza - WI Office of the Commissioner of Insurance
Jeanette Plitt - WA State Office of the Insurance Commissioner

CEFLI held a webinar concerning The Focus of Regulatory Examinations as part of its ongoing Educational Webinar Series.  This particular webinar was set up a little bit differently than past webinars as it included only regulators as presenters. Presenters were experienced market conduct examiners, representing two state insurance departments (Washington and Wisconsin) and FINRA.  Attendees got a first-hand account of exactly what the regulators are...

 

Producer Licensing & Appointments

March 27, 2012

Progress through Promoting Uniformity

Faculty:
Lisa Meloon - Liberty Life Assurance Company of Boston
Anne Marie Narcini - NJ Dept of Banking and Insurance
Eric Ratliff - State Farm Life

On March 27, 2012, CEFLI held another webinar as part of its ongoing Educational Webinar Series with a discussion about Producer Licensing and Appointments.  Company experts spoke about their approach to addressing this functional compliance requirement with a focus on the regulatory requirements and the operational challenges.  In conjunction with this, Anne Marie Narcini of the New Jersey Department of Insurance recognized and discussed the challenges companies face...

 

Ethics and Compliance

February 28, 2012

Ethics... Building an Ethical Business Culture.

Faculty:
Michele Ansbacher - Prudential Financial
Kris Easter - SEC
Richard McCaffrey - NH Department of Insurance
Jen McCarthy - SEC
Susan Sulfaro - AAA Life
Kevin Sullivan - Protective Life

In preparation for March's Ethics Awareness Month; CEFLI conducted an educational webinar to discuss leading practices to building and maintaining an effective Ethics and a strong Compliance culture.

 

Enterprise Risk Management

February 9, 2012

ERM Guidance May Become a Regulatory Requirement.

Faculty:
Elizabeth Bramlett - ING
Al Homiak - Baltimore Life
Tim Kelly - Country Life
Timothy Nauheimer - NY Department of Financial Services

February 9, 2012, CEFLI held a webinar on Enterprise Risk Management (ERM) as part of its ongoing Educational Webinar Series. Company experts outlined their strategic and tactical approaches, and a thorough discussion was led by the New York State Department of Financial Services...

 

Review of Annuity Suitability Leading Practices

January 19, 2012

Operations, Exams and California! 

Faculty:
Jodi Lerner - California Department of Insurance
Erin Mirza - WI Office of the Commissioner of Insurance
Richard Vynalek - Hartford Life Insurance Company

On January 19, 2012, CEFLI began its Educational Webinar Series with a discussion about Annuity Suitability with a focus on operational solutions, what regulatory market conduct examiners are looking for and insights into the newly-effective California Annuity Suitability law.  The over 250 registrants heard...

 

Annuity Suitability Annual Certification - Challenges and Solutions

December 15, 2011

CEFLI’s Clearinghouse is an Effective Solution!

Faculty:
Kristi Cooper - ING
Susan Oberlies - Philadelphia Financial

As part of CEFLI’s educational webinar series, panelists presented an overview of the Annuity Suitability Model Regulation and focused in on a supervision requirement…the annual certification.  Within the 2006 NAIC Model Regulation as well as the revised 2010 Model Regulation, it is a requirement on the part of the insurer to... 

 

Regulatory Year in Review

November 22, 2011

Webinar Provides Forum for State Insurance Regulators and Industry Experts.

Faculty:
Jason Gosselin - Drinker Biddle & Reath
Keith Nyhan - New Hampshire Dept of Insurance
Thomas Sullivan - PricewaterhouseCoopers
Robert Wagner - Illinois Department of Insurance
Ellen Walsh - PricewaterhouseCoopers

CEFLI’s Educational Webinar Series turned its focus to a look back of 2011 through its recent Regulatory Year in Review webinar.  The webinar covered significant regulatory developments in 2011 as well as some of the...

 

A Further Discussion on Social Media…

October 20, 2011

Faculty:
Michael Heinle - Illinois Department of Insurance
Tim Mullen - NAIC
Keith Nyhan - New Hampshire Dept of Insurance

“There will be a third draft.”  That was just one of several comments from Keith Nyhan (NH), vice chair of the NAIC Social Media Working Group in regards to the NAIC Social Media White Paper.  Nyhan and his co-chair Michael Heinle (IL) along with Tim Mullen of the NAIC spoke candidly on the recent social media webinar presented by CEFLI and were very open to... 

 

Mid-Year Report of Emerging Issues in the Marketplace

June 30, 2011

Mid-Year Review Creates Great Industry Dialog!

Faculty:
Ann Marie Narcini - NJ Dept of Banking and Insurance
Linda Senker - Guardian Life
Carol Stern - ING
Thomas Sullivan - PricewaterhouseCoopers

 

See What We’ve Been Doing and Take an Inside Look at Our New Interactive Website!

June 16, 2011

Ethics Summit MeetingSo This Is What CEFLI’s Been Doing!

Faculty:
Donald Walters - CEFLI
John Travagline - CEFLI

Don Walters (CEFLI’s President and CEO) and John Travagline (CEFLI’s CCO and COO) took time out to provide a recap of the CEFLI events in 2011 to the life insurance industry, and they also gave a tour of CEFLI’s newly enhanced website.  Given the many issues Compliance and Ethics professionals are faced with today...

 

Complaint Handling....Discussing Process Requirements and Identifying Process Efficiencies

May 12, 2011

Regulators and Company Experts Weigh In on Complaint Handling

Complaint Handing

Faculty:
Michael Calabro - Prudential Financial
Kenneth Gould - Liberty Assurance Company of Boston
Keith Nyhan - New Hampshire Department of Insurance
Jeff Rohaly - Pennsylvania Insurance Department
Curt Wilson - Liberty Life of Boston

 

Life Insurance Claims and the Potential Compliance Issues

March 22, 2011

CEFLI again teamed up with experienced regulators and company experts to discuss emerging compliance and ethics issues in the life insurance industry.

Faculty:
Chad Eslinger - ReliaStar Life
Jim Mealer - Missouri Department of Insurance
James Mumford - Iowa Insurance Division
Jill Rebman - John Hancock Life (USA)
Diane Yell - ING

 

Advertising Review…A Discussion of Best Practices

February 24, 2011

With the new communication mediums, the topic of Advertising Review is as popular (and as challenging) as ever.

Faculty:
Jonie Adams - Protective Life
Jo'Catena Hargrove - New York Department of Insurance
Dorothy Howe - New York Life Insurance Company
Mark McLeod - New York Department of Insurance
Amy Sochard - FINRA
Susan Sulfaro - AAA Life

 

Annuity Suitability Model Regulation

January 25, 2011

CEFLI kicked off its 2011 webinar schedule with the hot topic of Annuity Suitability. The webinar was presented in a panel format and featured state regulators…

Faculty:
Mike Honeck - WI Office of the Commissioner of Insurance
James Mumford - Iowa Insurance Division

 

Regulation of Social Media in the Insurance Industry

January 19, 2011

CEFLI and the NAIC completed its two part educational webinar series on Social Media to approximately 100 state regulators.

Faculty:
Michael Heinle - IL Department of Insurance
Jim
Mumford - Iowa Insurance Department
Keith Nyhan - New Hampshire Insurance Department
Anne Marie Narcini - NJ Dept of Banking and Insurance